Bradfield Consulting

Active since	05-10-2016	Job category	Administration: Finance
Location	Lagos	Level	Manager
Educational level	Bachelor / Graduate	Employment type	Permanent contract
Hours	0	Salary	-

The Operations Manager will plan, direct and coordinate all organization’s operations. S/He will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.

KEY TASKS AND RESPONSIBILITIES

• Manage and direct operations team to achieve business targets.
• Assist in developing or updating standard operating procedures for all business operational activities.
• Build strong relationship by addressing customer issues and complaints in a timely manner.
• Assist in employee appraisals, promotions, compensation and termination based on the performance review.
• Provide operational support and guidance to staff.
• Assist in developing operating and capital budgets.
• Monitor and control expense according to allotted budget.
• Assist in interviewing, recruiting and training candidates.
• Manage work assignment and allocation for staff.
• Conduct performance review and provide performance feedback to staff.
• Maintain accurate and clear documentation for operational procedures and activities.
• Work in compliance with company policies and procedures.
• Ensure team follows standard operating procedures for all operational functions.
• Conduct regular meetings with team to discuss about issues, concerns, updates etc.
• Support operational risk and audit process for the purpose of preventive maintenance

COMPETENCY AND TECHNICAL SKILL REQUIREMENTS
The Prospect must demonstrate:

• Demonstrate a flexible and available attitude allowing continuous service delivery
• Natural leadership and proactive attitude in handling and resolving operation matters
• Positive influence on other team members and stakeholders
• Ability to demonstrate independent initiative, make sound decisions using effective problem solving techniques
• Ability to develop and present comprehensive reports
• Ability to work with minimal supervision
• Ability to satisfy the clients in providing a good service and in continuously improving

EDUCATION AND EXPERIENCE

• Minimum of a Bachelor's degree or MBA/MSC degree is an added advantage
• At least 5 years cognate experience in Project Management, Business Development and/or Operations Management with proven record of achievement.
• Minimum years of industry experience: 8 years
• Professional qualification from Chartered Institute of Stockbrokers will be an added advantage

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